Filed under: interesting, opendata | Tags: context, crime, data, design, justice, madwd
I’ve recently been adding thoughts, material and presenting in London as part of the ‘Making a difference with Data’ campaign. The initiative is campaigning for good, open data that can be used to shape our society. A bit more about the campaign;
“The Making a difference with data project has launched a new website, which will play a key role in realising its aim to spread understanding about open data and transparency in local public services.
madwdata.org.uk says it will show how citizens can use information obtained from public authorities to campaign and influence policies and decisions that affect local communities.
It is encouraging people to get involved by sending information, case studies, links to stories, participating in online and offline forums, responding to blogs and following the project on social media.
In line with the government’s policy for public authorities to become more open and transparent, the project aims to raise awareness about how individuals and organisations can obtain information from organisations including the police, NHS and local councils.” – http://www.rssenews.org.uk/articles/20110222
I was inspired to see a new project called ‘tidystreet’ kick off (via Good). A Uk Neighbourhood in Brighton, is recording their electricity use and recording it in the form of a giant inforgaph on the street.
“Each day the participants’ electricity usage over the previous 24 hours will be marked; and each week participants can choose to add another comparison line that will show how their electricity consumption compares to another region in the UK or even a different country. We hope that the residents, in collaboration with a local graffiti artist, will produce an engaging artwork that will stimulate the street and passersby to reflect on their electricity use.”
So far, energy use has been cut by 15% on the street prompting me to think about how we could visualise and project crime information into local communities. What effect would it have?
Looking back at the Oakland Crime Map which provides (just about) real time data, it is a shining example of a good, comprehensive data set that can be used to provide real time interaction with the city. Just as the joy of stats programme had shown the creators driving down the streets and the relationship of topography from higher up areas – less crime, to visible aesthetic change in the environment on the lower level streets and higher crime levels, how could we begin to embed data into our everyday lives. Would knowing an area had high levels of knife crime stop you from walking down a street or make a community want to gather together and fight the statistic? Could it bring together local authorities/gov/police to make environmental changes to the surrounding area, perhaps a bigger recognition of environment, re-designing and planning areas as opposed to spending money in treating problems as they happen?
Food for thought, but again I am going back to how we can use data to look at effecting change in the everyday. It begs questions about how data can be accessed and interpreted into useful information for communities and the public to use. Over the next month I’ll be posing more of these questions, and looking at existing data sets, their positives and negatives within the field of crime and justice. To cap off you can listen to some of my thoughts after the London conference recorded by Nicky Getgood on how design and context can help make data useful in people’s lives.
Filed under: Uncategorized
A couple of weeks ago, Snook spent time in Kuopio, Finland, courtesy of Satu Miettinen after Lauren had been a couple of years ago on her ‘Finland Frolicks’. We were invited to teach at the Savonia University of Applied Sciences.We had heard good things from Lauren’s Finland Frolics in 2010. We were working with the fantastic Work Play Experience who use theatrical tools in Service Design, a very refreshing take on the discipline.
The visit was to run the Winter Service Design School at the university. Working over two days we were taking the students and staff from initial research and film ethnography to concepts which will be prototyped for real. The topic was designing for the elderly. We looked at three strands:
- Elderly service users in hospital
- Elderly people living at home
- Elderly people living in care homes
We began with the fantastic warm up from Adam and Markus of Work Play Experience. Anyone who has had the pleasure of being part of a WPX workshop before will know what it is like to warmed up in the company of rubber chickens. The duo wake up the left and right hand side of the brain using some bizarre exercises, but it works, and participants are left wide eyed, determined and ready for some hard work.
We were working from personas that had been created by the students and interviewees in the format of films. We wanted the group to empathise with the personas they were working with so we sat everyone down in groups of three and let participants take on the role of their persona. By simply having a conversation with one another as the people they were designing for, the group were able to dig deeper and understand what it is like to be a user.
Grouping back together and pulling out insights was a tough leap for the workshop participants. At first, they kept referring to what they knew about their personas. But after some probing we began to pull out interesting themes about the change in situation for elderly people when health changes, how people move from independent to dependent. An interesting observation was about the points in people’s lives where people drift from families to becoming wholly dependent on them again, and looking at these points to delve deeper into.
Working with the three themes we then brainstormed ideas, in a quick, speed dating scenario. Groups then settled on ideas and we set to work on the more difficult part; thinking of them in terms of services, rather than just concepts.
Using story boarding and rapid prototyping we attempted to expand the group’s thinking from single idea to service. It was difficult and this is always the biggest leap in imagination. It was tough and we didn’t quite get there on the first day, but the second day really pushed the groups to expand their concepts to ‘fit’ into real scenarios and complex systems.
Starting with Work Play Experience, the participants were put through their paces to improvise and act their ideas out Supported by Adam and Markus the team who had developed the Skype service for elderly people living in homes had to really start thinking about how this would operate as a service. By re-enacting the service as a nurse and an elderly woman in a wheelchair problems began to arise that the group would need to design around. A great way to make participants consider how to design, not just generate ideas!!
Snook then led the group through a blueprinting exercise, to consider how people might become aware of their new service concepts, join, use and then ‘leave’ them. We focused on starting in the middle, the ‘use’ part of a blueprint to outline the value proposition. Breaking down the blueprint to front stage, back stage, and actions of both customer and staff. We asked workshop to participants to think about what happens before and after the use part of a service experience.
We ended the fast paced second day with three presentations. We sent the ideas out into the world for feedback via twitter only 30 minutes before. We received some great feedback so thank you to those who commented. We had;
“Care in a Queue – adapted #iPad for patients in #healthcare: contact, care, entertainment 4 elderly outpatients in hospital. #servicedesign”
“Feel free, connect in ur social life: flexible transport options. Welcome to the Senior Cheer-up Bus! #healthcare #servicedesign”
“Closer from a distance: connect with beloved relatives via “Skype for the elderly”. Easy for people in #healthcare centres. #servicedesign”
All the presentations were great! Ideally, the next step for groups would be to move into some live prototyping but really focus on fitting them into the context of existing systems around them.
We would also really like to go back to Finland again, it’s a very beautiful country with some fantastic food.
If you’d like to know more about this kind of work, contact firstname.lastname@example.org and we’ll see if we can help.